Shipping policy

At CANDELOR, we carefully pack every scented candle to ensure it reaches you safely and in excellent condition. This Shipping Policy explains how we process, dispatch and deliver your orders placed through our website.

1. Order Processing

Once your order is successfully placed, we begin preparing it for dispatch.

  • Orders are generally processed within [1–3] business days.
  • Orders placed on weekends or public holidays may be processed on the next business day.
  • During product launches, festive seasons, promotional periods or unusually high order volumes, processing may take additional time.
  • Once your order has been dispatched, you will receive a shipping confirmation and tracking details, where available.

2. Delivery Time

Our estimated delivery time within India is:

[3–7] business days after dispatch, depending on your location and the courier service.

Delivery timelines are estimates and may vary because of:

  • Remote or difficult-to-reach locations
  • Weather conditions
  • Public holidays
  • Courier delays
  • High-volume periods
  • Incorrect or incomplete delivery information
  • Circumstances beyond our reasonable control

We request customers to provide an accurate delivery address and reachable contact number while placing an order.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

[Example: Free shipping is available on orders above ₹599.]

Any applicable shipping charges are the responsibility of the customer unless otherwise stated during a promotional offer.

4. Order Tracking

Once your order has been dispatched, tracking information will be shared with you through [email/SMS/WhatsApp], where tracking is available.

Please allow some time for the courier tracking system to update after dispatch.

5. Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact us at:

Email: mycandelorscent@gmail.com

Phone/WhatsApp: 7248422922

We will coordinate with the shipping partner and assist you in locating your order.

Please note that CANDELOR cannot guarantee delivery on a specific date unless a specific delivery service has been expressly confirmed.

6. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned to us because of an incorrect, incomplete or inaccessible address, we may contact you regarding re-shipment.

Additional shipping charges may apply for re-shipping the order.

7. Damaged Packages

Our candles are fragile products and are packed with care.

If your package appears visibly damaged at the time of delivery, we recommend:

  1. Photographing the package before opening it.
  2. Photographing the candle and packaging after opening.
  3. Contacting us within [24/48] hours of delivery.
  4. Providing your order number and photographs/videos of the damage.

This will help us investigate the issue with the courier and determine the appropriate resolution.

8. Lost or Missing Orders

If tracking shows your order as delivered but you have not received it, please contact us as soon as possible.

We will investigate the matter with the relevant delivery partner.

9. International Shipping

[Choose one]

Option A — If you currently ship only within India:

CANDELOR currently ships within India only. We do not offer international shipping at this time.

Option B — If you plan to ship internationally:

CANDELOR may offer international shipping to selected countries. International customers may be responsible for applicable customs duties, import taxes, local charges or other fees imposed by the destination country. Such charges are generally outside CANDELOR's control.

Shopify notes that international sellers should consider the laws and import requirements of both their own location and the destination country.

10. Contact Us

For any shipping-related questions, please contact:

CANDELOR
Email: mycandelorscent@gmail.com
Phone/WhatsApp: 7248422922
Business Address: 66/202, Akhand Nagar, Naripura, Agra, UP - 282001
Customer Support Hours: 10 AM to 6 PM