Legal notice

Welcome to CANDELOR.

This website is owned and operated by [CANDELOR], trading under the brand name CANDELOR.

By accessing or using this website and purchasing our products, you acknowledge and agree to the terms contained in this Legal Notice, together with our other applicable website policies.

1. Business Information

Brand Name: CANDELOR
Business Address: 66/202, Akhand Nagar, Naripura, Agra, UP - 282001
Email: mycandelorscent@gmail.com
Phone: 7248422922
GSTIN: N/a
PAN: N/a

2. Products

CANDELOR offers scented wax candles and related home-fragrance products.

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, fragrances and other product information displayed on this website are accurate.

However, slight variations may occur due to:

  • Handmade or artisanal production processes
  • Natural variations in wax, fragrance or other materials
  • Lighting and photography
  • Screen/display settings
  • Batch-to-batch variations

Such variations do not necessarily constitute a defect.

3. Candle Safety

Candles are products involving an open flame and must be used responsibly.

Always follow the safety instructions provided with the product.

Never leave a burning candle unattended. Keep candles away from children, pets, curtains, paper, furniture and other flammable materials. Place candles on a stable, heat-resistant surface and discontinue use when the candle reaches the recommended stopping point.

CANDELOR shall not be responsible for damage or injury resulting from misuse, improper burning, failure to follow safety instructions, or use of the product contrary to the instructions provided with it.

Important: This section should be customized to match the actual safety warnings you place on your candle packaging and product pages. Shopify notes that product disclosures/warnings should be accessible before purchase where applicable.

4. Intellectual Property

All content appearing on this website, including but not limited to:

  • CANDELOR name and logo
  • Product names
  • Product photographs
  • Graphics
  • Designs
  • Text
  • Packaging designs
  • Website content

is owned by or licensed to CANDELOR, unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell or commercially exploit our content without prior written permission.

5. Pricing and Product Information

We make reasonable efforts to keep pricing and product information accurate.

However, CANDELOR reserves the right to correct typographical, pricing, product-description or technical errors and to update product information when necessary.

If an error materially affects an order, we may contact the customer before processing the order.

Applicable taxes and charges will be displayed as required at checkout.

6. Orders and Payments

An order placed through our website constitutes a request to purchase the selected products.

CANDELOR reserves the right to cancel or decline an order in circumstances including, but not limited to:

  • Product unavailability
  • Suspected fraudulent activity
  • Incorrect pricing or product information
  • Incomplete customer information
  • Shipping restrictions
  • Other legitimate business or legal reasons

If an order is cancelled after payment has been received, any eligible refund will be processed through the applicable payment method.

7. Third-Party Services

Our website may use third-party services such as payment processors, courier companies, analytics providers and other service providers.

These third parties may have their own terms, conditions and privacy policies.

CANDELOR is not responsible for the independent policies or practices of third-party service providers, except to the extent required by applicable law.

8. Limitation of Liability

To the extent permitted by applicable law, CANDELOR shall not be liable for losses arising from misuse of products, failure to follow product instructions, circumstances beyond our reasonable control, or interruptions affecting third-party services.

Nothing in this Legal Notice is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

9. Website Availability

We make reasonable efforts to keep the website available and functioning properly.

However, temporary interruptions may occur because of maintenance, technical problems, hosting issues, internet connectivity, security incidents or circumstances beyond our reasonable control.

10. Changes to This Notice

CANDELOR may update this Legal Notice from time to time to reflect changes in our business, website, products or applicable requirements.

The latest version will always be published on this page with the relevant "Last updated" date.

11. Governing Law

This Legal Notice and your use of the CANDELOR website shall be governed by the laws applicable in India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction over [CITY, STATE], subject to applicable consumer-protection laws.

12. Contact & Grievance Redressal

For questions, complaints or concerns regarding our products, website or orders, please contact:

CANDELOR
Grievance Officer: Rohit Kushwah
Email:  mycandelorscent@gmail.com
Phone: 7248422922
Address: 66/202, Akhand Nagar, Naripura, Agra, UP - 282001
Working Hours: 10 AM to 6 PM

We aim to acknowledge and resolve customer complaints in accordance with applicable law.

One important thing before you publish

Since you're selling candles, I'd also strongly recommend having these separate Shopify pages:

  1. Shipping Policy — the one above
  2. Refund & Cancellation Policy
  3. Privacy Policy
  4. Terms of Service
  5. Legal Notice
  6. Candle Safety & Care Instructions

Shopify supports separate pages for shipping, refund, privacy, terms of service and legal notices.

For CANDELOR specifically, I'd make the Candle Safety & Care page quite prominent because it deals directly with an open-flame product.